Sanela Technologies Private Limited (“us”, “we”, or “Sanela”, which also includes its affiliates) is the author and publisher of the internet resource pro.sanela.in(“Website”) on the world wide web as well as the software and applications provided by Sanela, including but not limited to the software and applications services of the names Clinic Management Software mobile application ‘Sanela Pro’, and the software and applications of the brand names ‘Sanela’, ‘Sanela Pro’ (together with the Website, referred to as the “ services”).
This Agreement, among other things, provides the terms and conditions for use of subscription services hosted and managed remotely through the website and through native mobile applications. The site pro.sanela.in. Sanela Pro is owned and operated by Sanela.
1. YOUR AGREEMENT WITH SANELA
1.2 You acknowledge that you will be bound by this Agreement for availing any of the subscription services offered by us.
1.3 Your access to use the subscription services will be solely at the discretion of Sanela.
2. WHO IS SANELA?
Sanela is the author and publisher of the software Sanela Pro– Clinic Management Software and all their variants, editions, add-ons, and ancillary subscription services or services (including all files and images contained in or generated by the software, and accompanying data, together the “Software”). The subscription services have been designed for use at businesses, institutions, establishments and organizations engaged in the healthcare practices (“Practices”) by healthcare providers (“Practitioners”, which term shall also include designated associates of the healthcare providers who would use Software) to find, manage and organize information including but not limited to personal or non-personal information, practice and business information, appointments, prescriptions, medical records, billing, inventory and accounting details. All users of the subscription services are together termed as (“Users” or “you” or “your”).
Sanela makes no express or implied representations or warranties about its subscription services and disclaims any implied warranties, including, but not limited to, warranties or implied warranties of merchantability or fitness for a particular purpose or use or non-infringement. Sanela does not authorize anyone to make a warranty on Sanela’s behalf and you may not rely on any statement of warranty as a warranty by Sanela.
3.2 You must be 18 years of age or older and/or must be a licensed medical Practitioner to register and use these subscription services in any manner. By registering, or accepting this Agreement, you represent and warrant to Sanela that you are 18 years of age or older, and that you have the right, authority and capacity to use the subscription services available through the Sanela and agree to and abide by this Agreement. You also represent and warrant that you are not a person barred from receiving the subscription services under the laws of India or other countries including the country in which you are resident or from which you use the subscription services.
3.3 The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but limited to:
3.3.1 the Indian Contract Act, 1872,
3.3.2 the (Indian) Information Technology Act, 2000, and
3.3.3 the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).
3.4 A condition of the User’s use of and access to the subscription services available provided by Sanela to Users is the User’s acceptance of this Agreement. Any User that does not agree with any provisions of the same is required to leave this computer resource/the subscription services immediately and immediately discontinue use of all subscription services available at the Sanela.
3.5 Sanela authorizes the User to view and access the content available on the subscription services solely for ordering, receiving, delivering and communicating only as per this Agreement. The contents of the subscription services, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the subscription services (collectively, "Sanela Content"), are the property of Sanela and are protected under copyright, trademark and other laws. User shall not modify the Sanela Content or reproduce, display, publicly perform, distribute, or otherwise use the Sanela Content in any way for any public or commercial purpose or for personal gain.
3.6 Multiple Users are not permitted to share the same/single login.
3.7 If you are an employee, associate, consultant, intern or are in any way associated to the Practitioner that has subscribed to the subscription and the subscribing Practitioner has authorized you, explicitly or implicitly, to use the subscription services, this Agreement is a three-way agreement between you, the Practitioner and Sanela. Both the Practitioner and Sanela may seek recourse against you for any violation of the terms of this Agreement.
3.8 Users may not transfer (including by way of sublicense, lease, assignment or other transfer, including by operation of law) their login or right to use the subscription services to any third party. You, the User, are solely responsible for the way anyone you have authorized to use the subscription services and for ensuring that all of such Users comply with all of the terms and conditions of this Agreement. Any violation of the terms and/or conditions of this Agreement by any such User shall be deemed to be a violation thereof by you.
3.10 You agree that any registration information you give to Sanela will always be true, accurate, correct, complete and up to date, to the best of our knowledge. Any phone number used to register with the subscription services be registered in your name and you might be asked to provide supporting documents to prove the same.
3.11 You agree that you will not use the subscription services provided by Sanela for any unauthorized and unlawful purpose. You will not impersonate another person, including, without limitation, a Practitioner, a Practice or User.
3.13 You agree not to access (or attempt to access) any of the subscription services by any means other than through the interface that is provided by Sanela, unless you have been specifically allowed to do so in a separate agreement with Sanela.
3.14 You agree that you will not engage in any activity that interferes with or disrupts the subscription services (or the servers and networks which are connected to the subscription services).
3.15 You agree that you will not reproduce, duplicate, copy, transfer, license, rent, sell, trade or resell the Software or any other subscription services for any purpose whatsoever.
3.17 You shall indemnify Sanela for any claims, losses or damages, or for the costs of any regulatory or court proceedings suffered by Sanela as a result of your breach under any applicable law.User shall agree that you will indemnify and keep indemnified Sanela for all the costs, damages and losses any in case of any breach of security procedures by the User(s), User’s employees or its vendors.
3.18 You expressly acknowledge and agree that your use of the subscription services is at your sole risk and that the subscription services are provided "as is" and "as available”.
3.19 You agree that you will not make any unsolicited calls or use any information displayed on the Sanela, an online platform; to breach any applicable rules and guidelines related to unsolicited commercial communications, including but not limited to regulations & guidelines such as TRAI guidelines for telemarketers, or otherwise violate applicable law while using the subscription services.
3.20 You agree that this Agreement and the subscription services of Sanela are subject to any modification, or may be removed by Sanela, as a result of change in government regulations, policies and local laws as applicable.
3.21 You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any login you use to access the Software.
3.22 Your use of each subscription service confers upon you only the rights and obligations relating to such subscription service, and not to any other subscription service or service that may be provided by Sanela.
4. Use of subscription services
4.1 Sanela provides Software through its website, as a Software as a service (SaaS) model. Sanela only provides Software services to User through the website and native mobile applications. To the extent User uses such software or downloads such software from the website, the software, will be deemed to be licensed to User by Sanela, for providing subscription services to User and enabling User to use those Software Application only. Sanela does not transfer either the title or the intellectual property rights to the utilizers of Sanela’s services to the Software and other its subscription services, and Sanela (or its licensors) retain full and complete title to the Software as well as all intellectual property rights therein. User agrees to use the subscription services and the materials provided therein only for purposes that are permitted by: (a) this Agreement; and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. Information provided by a User to Sanela may be used, stored or republished by Sanela or its affiliates even after the termination of these terms of service.
4.2 Sanela may offer at its discretion, a free trial of its subscription services for a specified time period. Users of the Software during the trial period are bound by the terms of this Agreement and any applicable law, regulation and generally accepted practices or guidelines in the relevant jurisdictions. Any data User enters into the Software, and any customizations made to the service by or for User, during User’s free trial will be permanently lost at the expiry of the specified time period unless the User upgrades his/her/its subscription to one of the User Plans. Sanela does not provide any warranty during the trial period.
4.3 Sanela offers its subscription services on as-is basis and has the sole right to modify any feature or customize them at its discretion and there shall be no obligation to honour customization requests of any User. The subscription fee hence charged is exclusive of any customization costs.
4.4 User shall not access the subscription services of Sanela if the User or the organisation that he/she/it represents is Sanela’s direct competitor, except with Sanela’s prior written consent. In addition, the User shall not access the subscription services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
4.5 Sanela provides, at its discretion basic support for the subscription services at no additional charge, and/or upgraded support if purchased separately and will use commercially reasonable efforts to make the subscription services available 24 hours a day, 7 days a week, except for (i) planned downtime (of which Sanela shall give at least 8 hours’ notice to Users via the subscription , or (ii) any unavailability caused by circumstances beyond Sanela’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labour problems, or internet service provider failures or delays. Sanela will provide the subscription services only in accordance with applicable laws and government regulations.
4.6 Notwithstanding anything to the contrary contained herein, Sanela does not warrant that its subscription services will always function without disruptions, delay or errors. A number of factors may impact the use of the subscription services (depending on the subscription services used) and native mobile applications and may result in the failure of your communications including but not limited to: your local network, firewall, your internet service provider, the public internet, your power supply and telephony services. Sanela takes no responsibility for any disruption, interruption or delay caused by any failure of or inadequacy in any of these items or any other items over which we have no control.
4.7 In the event the Software are not available due to apparent default at Sanela’s end or are rendered unusable, Sanela may at its discretion extend the subscription period of the User only by such number of calendar days when the subscription services were not available. However, you shall agree that Sanela is not responsible and will not be held liable for any failure of the intermediary services such as, internet connectivity failure or telephonic disconnections.
4.8 The subscription services may be subject to certain limitations, such as, limits on disk storage space, on the number of calls Users are permitted to make against Sanela’s application programming interface, and, other limitations dependent on the ‘User Plan’, for example, number of SMS, number of appointments, number of users or accounts, validity of subscription and any other limitations. Any such limitations are specified in the User Plans. The subscription services have been designed to provide real-time information to enable User to monitor such User’s compliance with such limitations.
4.9 Notwithstanding anything to the contrary contained herein, Practitioner alone shall be liable for Practitioner’s dealings and interaction with patient, his/her representatives or affiliates. Sanela shall have no liability or responsibility in this regard. Sanela does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the information or detail provided by Patients or any third party through the subscription services.
4.10 Sanela may, at its sole discretion, suspend User’s ability to use or access the subscription services at any time while Sanela investigates complaints or alleged violations of this Agreement, or for any other reason.
4.11 Sanela reserves the right to use all information captured in its subscription services in anonymised form for the purpose of its subscription services improvements, and providing analytics and businesses intelligence to the third parties. On the basis of such information, Sanela tries to make its subscription services more useful in following way:
i. Promotion of new subscription services,
ii. Analysing software usage patterns for improving subscription services design and utility;
iii. Analysing anonymised patients’ information for research and development of new technologies and any other subscription services offerings;
4.12 Sanela reserves the right to use the following types of information stored in our software:
i. Practice information;
ii. Practitioner information;
iii. Patients’ demographic information as anonymised form;
iv. Patients’ information in relation to his health and history (anonymised form) ;
4.13 Certain subscription services (including ancillary subscription services) may be subject to additional limitations, restrictions, terms and/or conditions specific to such Software (“Specific Terms”). In such cases, the applicable Specific Terms will be and your access to and use of the relevant subscription services will be contingent upon your acceptance of and compliance with such Specific Terms.
4.14 Sanela reserves the right to add new functionality, remove existing functionality, and modify existing functionality to its subscription services as and when it deems fit, and make any such changes available in newer versions of its subscription services or native mobile application or all of these at its discretion. All Users of its subscription services will be duly notified upon release of such newer versions and Sanela reserves the right to automatically upgrade all Users to the latest version of its Software as and when it deems fit.
4.15 Any inactive data will be deleted after 90 days post the end of subscription period.
4.16 Payment, Fees and Taxes
4.16.1 Sanela may add new subscription services for additional fees and charges or may proactively amend fees and charges for existing subscription services, at any time in its sole discretion. Fees stated prior to the subscription services being provided, as amended at Sanela’s sole discretion from time to time, shall apply.
4.16.2 If you purchase any subscription based service, you authorize Sanela to charge you applicable fees at the beginning of every subscription period or at such intervals as applicable to the said service, and you authorize Sanela make such modification to the fee structure as required during the subsistence of a subscription period and also agree to abide by such modified fee structure.
4.16.3 You agree that the billing credentials provided by you for any purchases from Sanela will be accurate and you shall not use billing credentials that are not lawfully owned by you.
4.16.4 The User agrees to pay all subscription fees and other fees applicable to User’s use of subscription services. The User agrees to pay the purchase fee amount for the purchase of Sanela services and the User shall not alter the purchase fee amount. The fee is dependent on the User Plan that User purchases and on any additional usage beyond limitations of the User plans but not on actual usage of the subscription services. The subscription fee is nonrefundable.
4.16.5Each User is solely responsible for payment of all taxes, legal compliances, and statutory registrations and reporting. Sanela is in no way responsible for any of the User’s taxes or legal or statutory compliances, except for its own due diligence.
4.17 All fees are exclusive of taxes. service Tax and other statutory taxes as applicable are levied on every purchase.
4.18 The payment process would be considered to be complete only on receipt of the Purchase amount into Sanela's designated bank account.
4.19 Sanela reserves the right to modify the fee structure by providing a 30 (thirty) days’ prior notice, either by notice on the subscription services or through email to the authorized User, which shall be considered as valid and agreed communication. Upon the User not communicating any response to Sanela to such notice, Sanela shall apply the modified fee structure effective from the expiry of the said notice period.
4.20 In order to process the purchase fee payments, Sanela might require details of User’s bank account, credit card number and other such financial information. Users are directed to check our website - pro.sanela.in/privacy on how Sanela uses the confidential information provided by Users.
4.21 Notwithstanding anything to the contrary contained herein, in case the payments are made by a User through credit card, an invoice for subsequent subscription period/renewals shall be generated 10 (ten) days prior to the expiry of the existing subscription period and an email will be sent to such User registered with Sanela intimating such User about expiration of the current subscription period and that the credit card of such User registered with Sanela will be charged automatically against payment of subscription fee for subsequent subscription period, along with a copy of the invoice for the subsequent subscription period/renewal. If a User is not willing to continue or renew the subscription of subscription services, the same shall be communicated to Sanela by the User within 5 (five) days of receipt of such intimation from Sanela. In the absence of such intimation to discontinue the subscription, Sanela shall be entitled to charge the credit card of the User registered with Sanela on the day the current subscription period expires.
4.22 Sanela shall send an intimation of receipt of fee from the Users through an email within 5 (Five) working days of receipt of fee into Sanela’s designated bank account.
4.23 Fees and charges shall be calculated solely based on records maintained by Sanela or its third party billing provider. No other information of any kind shall be acceptable by us or have any effect under this agreement. Decision of Sanela shall be final and binding in relation to any fees payable by Users.
4.24 You can cancel your access to the subscription updates of the services any point of time by using the cancel option in your subscription page.
4.25 Sanela will not be liable to you or to any third party for any modification, suspension, or discontinuance of the subscription services, or parts thereof, except that you are only entitled to a prorated refund representing the unused (as of the date of termination) portion of any subscription fees, deposits or payments for subscription services other than the nonrefundable one time setup fees as due prior to permanent discontinuation the subscription services. Sanela shall have the right to deduct any taxes that are due in relation to the refund amount (if any). The subscription purchase fees are nontransferable and the payment made by the User for a particular subscription service cannot be transferred or carried over to another service.
5. Collection, Use, Storage and Transfer of Personal Information
The type of information collected from Users, including sensitive personal data or information;
The purpose, means and modes of usage of such information; and
How and to whom Sanela will disclose such information.
the fact that the information is being collected;
the purpose for which the information is being collected;
the intended recipients of the information;
the name and address of the agency that is collecting the information and the agency that will retain the information; and
the various rights available to such Users in respect of such information.
5.4 Each Practice and its user of the service will be responsible for obtaining explicit consent from their Patients before storing any Patient information in Software.
5.5 Sanela shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to Sanela or any other person acting on behalf of Sanela.
5.7 The User is responsible for maintaining the confidentiality of the User’s login account access information and password. The User shall be responsible for all usage of the User’s login or password, whether or not authorized by the User. The User shall immediately notify Sanela of any actual or suspected unauthorized use of the User’s login or password. Although Sanela will not be liable for your losses caused by any unauthorized use of your account such as stolen or hacked passwords, you may be liable for the losses to Sanela or any others parties due to such unauthorized use.
5.8 If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Sanela has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Sanela has the right to discontinue the subscription services to the User at its sole discretion.
5.9 Sanela may, at its discretion, use information stored in its subscription vendor services from time to time for the purposes of debugging customer support related issues.
6.1 As mandated by Regulation 3(2) of the IG Rules, Sanela hereby informs the User that the User is not permitted to host, display, upload, modify, publish, transmit, update or share any information that:
i. belongs to another person and to which the User does not have any right to;
ii. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
iii. harm minors in any way;
iv. infringes any patent, trademark, copyright or other proprietary rights;
v. violates any law for the time being in force;
vi. deceives or misleads the addressee (or Patient or User) about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
vii. impersonate another person;
viii. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
xi. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
6.2 The User is also prohibited from:
i. violating or attempting to violate the integrity or security of the subscription services or any Sanela Software;
ii. transmitting any information (including job posts, messages and hyperlinks) on or through the subscription services that is disruptive or competitive to the provision of subscription services by Sanela;
iii. intentionally submitting on the subscription services any incomplete, false or inaccurate information;
iv. making any unsolicited communications to other Users;
v. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the service;
vi. attempting to decipher, decompile, disassemble or reverse engineer any part of the subscription services unless explicitly permitted by Sanela;
vii. copying or duplicating in any manner any of the Sanela content or other information available from the service;
viii. framing or hotlinking or deeplinking any Sanela content.
ix. circumventing or disabling any digital rights management, usage rules, or other security features of the Software.
6.3 Sanela, upon obtaining knowledge by itself or being brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned above, shall be entitled to disable such information that is in contravention of Sanela shall be entitled to preserve such information and associated records for at least 90 (ninety) days for service on to governmental or investigative authorities for investigation purposes.
6.6 Sanela respects the intellectual property rights of others and we do not hold any responsibility for any violations of any intellectual property rights.
7.2 The User shall not hold Sanela responsible or liable in any way for any disclosures by Sanela under Regulation 6 of the SPI Rules.
7.3 The Software provided by Sanela or any of its licensors or providers are provided "as is”," as available”, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Sanela does not provide or make any representation, warranty or guaranty, express or implied about the subscription services. Sanela does not verify any content or information provided by Users on its subscription services and to the fullest extent permitted by law, disclaims all liability arising out of the User’s use or reliance upon the subscription services, , the Sanela Content, representations and warranties made by the Users or the content or information provided by the Users on the subscription services or any opinion or suggestion given or expressed by Sanela or any User in relation to any User or subscription services provided by such User.
7.4 Sanela assumes no responsibility, and shall not be liable for ways in which data is used by Practitioners and other authorized users of Software at a Practice. It is the responsibility of the Practice alone to ensure that the Patient data either stored in Software or taken out from Software by printing or exporting to PDF, CSV or any other computer file format or data stored offline in mobile devices of users accessing Software through mobile applications published by Sanela, is used in compliance to local privacy laws applicable to the Practice’s business transactions with Patients.
7.5 The subscription services of Sanela may be linked to the services of third parties, affiliates and business partners. Sanela has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such subscription services or made available by/through our subscription services. Inclusion of any link on the subscription services does not imply that Sanela endorses the linked site. User may use the links and these subscription services at User’s own risk.
7.6 Sanela assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the subscription services or the downloading of any material, data, text, images, video content, or audio content from the service. If a User is dissatisfied with the service, User’s sole remedy is to discontinue using the subscription services of Sanela.
7.7 The subscription services may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized Sanela representatives or agents, and their opinions or statements do not necessarily reflect those of Sanela, and they are not authorized to bind Sanela to any contract. Sanela hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
7.8 In no event, including but not limited to negligence, shall Sanela, or any of its directors, officers, employees, agents or content or service providers (collectively, the “protected entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the subscription services or the content, materials and functions related thereto, User’s provision of information via the subscription purchase of services of the Sanela, lost business or lost sales, even if such protected entity has been advised of the possibility of such damages. In no event shall the protected entities be liable for or in connection with any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the subscription services. In no event shall the total aggregate liability of the protected entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms and conditions or a User’s use of the subscription services exceed, in the aggregate Rs. 999.
7.9 In no event shall the protected entities be liable for failure on the part of the Users to provide agreed subscription services or to make himself/herself available at the appointed time, cancellation or rescheduling of appointments. In no event shall the protected entities be liable for any comments or feedback given by any of the Users in relation to the subscription services provided by a User.
7.10 The reviews and the feedbacks are displayed by the Sanela at its discretion. You agree that Sanela may contact you through telephone, email, sms, or at your contact details.
7.11 The protected entities and the Sanela shall not be liable for any act or omission of any other company or companies furnishing a portion of the service, or from any act or omission of a third party, including those vendors participating in Sanela’s subscription services made to you, or for any unauthorized interception of Customer’s communications or other breaches of privacy attributable in part to the acts or omissions of Customer or third parties, or for damages associated with the service, or equipment that it does not furnish, or for damages that result from the operation of Customer provided systems, equipment, facilities or services that are interconnected with the service.
User agrees to indemnify and hold harmless Sanela, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any and all third party vendors, from claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from his/her/ its access to or use of Software, violation of this Agreement, or infringement, or infringement by any other user of his/her/its account, of any intellectual property or other right of any person or entity. Sanela will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost. User shall agree that you will indemnify and keep indemnified Sanela for all the costs, damages and losses any in case of any breach of security procedures by the User(s), User’s employees or its vendors.
Sanela has a zero tolerance spam policy. Sanela employs controls on user permission to receive Content from Sanela’s subscription services and has easily accessible ways for users to block or not receive content if they chose to. However, Sanela’s policy on spam is clearly stated below:
Spamming is defined as the practice of (i) sending unsolicited messages, likely with commercial content, (ii) in large quantities (iii) to an indiscriminate set of recipients. The result of this practice is termed “Spam”.
10. Term, Termination and Disputes
10.1 This Agreement will remain in full force and effect while the User is a user of any of the subscription services in any form or capacity.
10.2 Sanela reserves the right to terminate any subscription/account in cases:
Sanela is unable to verify or authenticate any information provide to Sanela by a User; or
Sanela believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for Sanela or are contrary to the interests of the service.
10.4 Return of User’s Data: Upon request by a User made within 30 (thirty) days after the effective date of termination of a subscription services subscription due to nonpayment, Sanela will make available to the User for download a copy of such User’s data in comma separated value (.csv) format or any other format as determined by Sanela. After such 30 (thirty) days period, Sanela shall have no obligation to maintain or provide any of such User’s data and shall thereafter, unless legally prohibited, delete all User’s data in its systems or otherwise in its possession or under its control. In cases where User terminates the subscription voluntarily, it will be the sole responsibility of the User to make a copy of their data before terminating the subscription Users data will not be available after termination of subscription in such cases.
10.5 Sanela reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to deletion of the User’s content from the subscription services and immediate termination of the User’s account with or without ability to access the Software, upon any breach by the User of this Agreement or if Sanela is unable to verify or authenticate any information the User submits to Sanela, or if the User fails to provide (or after providing such consent, later revokes) the consents necessary or desirable for Sanela to provide the subscription services to the User.
10.6 This purchase Agreement and any contractual obligation between Sanela and User will be governed by the laws of India, subject to the exclusive jurisdiction of Courts in Hyderabad, India.
10.7 Even after termination, certain obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.
10.8 Any amendment in these Terms shall replace all previous versions of the same.
11. Theft of subscription services
You agree to notify Sanela immediately, in writing or by mail to firstname.lastname@example.org, if your content account is stolen/hacked or if you become aware at any time that your account with any subscription service is being misused or being used fraudulently. When you call or write, you must provide your account details and a detailed description of the circumstances of the theft or fraudulent use of the subscription services. Failure to do so promptly or within a reasonably prompt time period after discovery of the improper use may result in the termination of your subscription services and additional charges to you. You will be liable for all use of the subscription services if your account is misused and also for any and all stolen subscription services or fraudulent use of the service. Notwithstanding anything herein to the contrary, Sanela shall not be liable to extend the subscription period or waive-off any fees on account of such theft or fraudulent use. This includes, but is not limited to, modem hijacking, wireless hijacking, or other fraud arising out of a failure of your internal or corporate security procedures. Sanela will not issue refunds for fraudulent use resulting from your negligent or willful acts or those of an authorized user of your subscription services.
12. Misuse of subscription services
13. Severability and Waiver
14. Contact Information
14.1 If any User has any question, issue, complaint regarding any of our subscription services, please contact our customer care service at email@example.com.
14.2 If a User has any questions concerning Sanela, the service, this Agreement, or anything related to any of the foregoing, Sanela can be reached at the following email address firstname.lastname@example.org or via the contact information available from the following hyperlink: www.pro.sanela.in